Bus Management System

Bus Management System

Case Study 2

Case Study 2

ENHANCING USABILITY FOR LOW TECH USERS

ENHANCING USABILITY FOR LOW TECH USERS

SECTOR

SECTOR

Team

Team

Traffic Management

Traffic Management

Worked collaboratively under a UX mentor and collaborated with a team of 12 front-end and back-end developers

Worked collaboratively under a UX mentor and collaborated with a team of 12 front-end and back-end developers

TOOLS

TOOLS

timeline

timeline

Figma, FigJam, Maze, Miro, Adobe Illustrator, Google Workspace

Figma, FigJam, Maze, Miro, Adobe Illustrator, Google Workspace

2 months

2 months

DESIGN QUESTION

DESIGN QUESTION

How might we simplify data entry and navigation to help low-tech users complete tasks more efficiently and confidently?

How might we simplify data entry and navigation to help low-tech users complete tasks more efficiently and confidently?

OVERVIEW

OVERVIEW

Methods

Methods

The system was built by developers over 10 years ago and needed a redesign to improve usability and support over 10,000 data entries per day

The system was built by developers over 10 years ago and needed a redesign to improve usability and support over 10,000 data entries per day

  • Surverys
  • Interviews
  • Affinity Diagramming
  • Heuristic Evaluation
  • Surverys
  • Interviews
  • Affinity Diagramming
  • Heuristic Evaluation
  • Hifi Prototyping
  • Usability Testing
  • Design Iteration
  • Final Hifi Prototyping
  • Hifi Prototyping
  • Usability Testing
  • Design Iteration
  • Final Hifi Prototyping
  • Persona
  • User Flow
  • Moodboarding
  • Lofi Prototyping
  • Persona
  • User Flow
  • Moodboarding
  • Lofi Prototyping

Pain Points: ENTRY, guidance, collaboration

Pain Points: ENTRY, guidance, collaboration

Inefficient Data Entry

Inefficient Data Entry

Manually updating bus routes is time-consuming and error-prone, leading to inefficiencies

Manually updating bus routes is time-consuming and error-prone, leading to inefficiencies

Limited User Guidance & Search

Limited User Guidance & Search

Unclear navigation and no search functions make finding information inefficient, reducing user efficiency

Unclear navigation and no search functions make finding information inefficient, reducing user efficiency

No Communication & Roles

No Communication & Roles

No integrated communication tools or role-based access results in inefficiencies and poor task collaboration

No integrated communication tools or role-based access results in inefficiencies and poor task collaboration

GOALS: SIMPLIFY USABILITY, Optimize data & Functions

GOALS: SIMPLIFY USABILITY, Optimize data & Functions

Improve Data Entry and Navigation

Improve Data Entry and Navigation

Develop a user-friendly interface with robust search capabilities to make data input faster, reduce errors, and help users efficiently locate information

Develop a user-friendly interface with robust search capabilities to make data input faster, reduce errors, and help users efficiently locate information

Create Communication and Role Access

Create Communication and Role Access

Integrate a communication system with role-based access to enhance collaboration and task efficiency

Integrate a communication system with role-based access to enhance collaboration and task efficiency

Enhance Usability for Low-Tech Users

Enhance Usability for Low-Tech Users

Simplify features and design for easier use by non-technical users, improving overall usability and productivity

Simplify features and design for easier use by non-technical users, improving overall usability and productivity

discovery